Refund policy
Returns & Refund Policy
All products in our store are brand new to ensure customer health and safety.
To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging. A receipt or proof of purchase is required to complete your return.
For hygiene and health protection reasons, intimate products, including chastity devices, urethral sounds, penis plugs, and other personal-use items, cannot be returned once they have been opened, used, worn, or removed from sealed packaging, unless the item is defective or damaged upon arrival.
Items may be returned within 14 days of receiving the last item in your order. If the 14-day period expires on a weekend or public holiday, the deadline will be extended to the next business day.
Please do not refuse delivery and do not send your purchase back to the fulfillment center without prior approval.
To initiate a return, please contact us at:
Email: info@precisionlockgear.com
before sending any items back.
Customers are responsible for return shipping costs, as well as any import duties, customs fees, or taxes associated with the return. These costs are non-refundable and may be deducted from the refund amount where applicable.
If the value of the returned item exceeds €75 (or the equivalent amount in your local currency), we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us at:
Email: info@precisionlockgear.com
Please provide a detailed description of the issue along with clear photo or video evidence. We will review the case and work to resolve the issue as quickly as possible.
Partial Refunds
Partial refunds may be granted in the following situations:
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Items not returned in their original condition
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Items damaged or missing parts for reasons not due to our error
Refund Processing Time
Refunds are typically processed within 2–3 business days after we receive and inspect the returned item.
If you have not received your refund:
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Check your bank account again.
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Contact your credit card company, as processing times may vary.
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Contact your bank, as refunds may take additional time to appear.
If you still have not received your refund, please contact us at:
Email: info@precisionlockgear.com
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange for the same product, please contact us at:
Email: info@precisionlockgear.com
for further instructions.
Order Cancellation
Customers may request to cancel an order before it has been processed for shipment or shipped.
To request a cancellation, please contact:
Email: info@precisionlockgear.com
as soon as possible.
Once an order has been shipped, it can no longer be canceled and will be subject to the return policy outlined above.
Nothing in this policy affects any mandatory consumer rights that may apply under applicable law.