Privacy policy

This Privacy Policy explains how PrecisionLockGear (“we”, “us”, “our”) collects, uses, stores, and shares your personal information when you visit our website, interact with our services, make a purchase, or otherwise communicate with us.
PrecisionLockGear operates this online store and provides all related features, content, products, and services (the “Services”). Our store is powered by Shopify, which enables us to securely operate our e-commerce platform.

By using the Services, you confirm that you have read and understood this Privacy Policy.

1. Data Controller
PrecisionLockGear
Email: info@precisionlockgear.com

For data processed by Shopify for analytics, fraud prevention, and platform functions, Shopify may act as an independent data controller.
Learn more at: https://privacy.shopify.com

2. Personal Information We Collect

We may collect personal information that identifies, relates to, or can reasonably be linked to you. We may collect:

Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

Order & Payment Information

  • Products purchased

  • Payment method

  • Payment confirmations

  • Transaction history
    Payment details are processed securely via Shopify Payments; we do not store full credit card numbers.

Account Information

  • Username and password

  • Settings and preferences

  • Order history

Device & Technical Data

  • IP address

  • Browser type and version

  • Device identifiers

  • Cookies and similar technologies

  • Usage data (pages viewed, actions taken, time spent)

Communication Data

  • Customer support messages

  • Email correspondence

  • Submitted forms

Automatically Collected Data
Collected through cookies, pixels, log files, and Shopify analytics.

3. Sources of Personal Information

We collect information from:

  • Directly from you (orders, account creation, contact)

  • Automatically via cookies and analytics

  • Shopify (platform and payments)

  • Payment processors

  • Shipping and logistics partners

  • Marketing and analytics partners

  • Other trusted service providers

4. How We Use Your Personal Information

We use your personal information to:

Provide and Improve the Services

  • Process and fulfill orders

  • Process payments and refunds

  • Arrange shipment and delivery

  • Manage your customer account

  • Improve website functionality and user experience

  • Personalize your shopping experience and product recommendations

Marketing and Advertising

  • Send newsletters and offers (only with your consent)

  • Show personalized ads and retargeting campaigns
    You can opt out of marketing at any time.

Security and Fraud Prevention

  • Protect your account

  • Detect and prevent fraud

  • Maintain a secure shopping and payment environment

Communication

  • Send order confirmations and updates

  • Respond to your inquiries

  • Provide customer support

Legal and Compliance

  • Comply with tax and accounting obligations

  • Respond to lawful requests from authorities

  • Enforce our terms and policies

5. Age Restriction

Our services and products are intended for adults only.
By using our website, you confirm that you are at least 18 years old.

6. How We Share Personal Information

We may share your personal information with:

Service Providers

  • Shopify (e-commerce platform)

  • Shopify Payments and other payment processors

  • Shipping and courier companies

  • IT and hosting providers

  • Analytics and marketing service providers

Marketing Partners
For the purpose of providing personalized advertising and marketing, where permitted by law. You may opt out of certain marketing activities.

Legal and Regulatory Bodies
Where we are required to do so by law.

Business Transfers
In connection with mergers, acquisitions, restructuring, or sale of business assets.

7. Relationship with Shopify

Our store is hosted by Shopify.
Shopify processes certain personal information to:

  • Enable secure checkout and payments

  • Prevent fraud

  • Provide analytics and reporting

  • Improve the platform and related services

Shopify may act as an independent data controller for some uses of your information.

To learn more about Shopify’s privacy practices:
https://privacy.shopify.com

To exercise rights related to data processed by Shopify:
https://privacy.shopify.com/en/privacy-rights

8. International Data Transfers

Your personal information may be transferred and processed in countries other than your country of residence, including Canada and the United States.

Where required, we rely on:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions

  • Other lawful transfer mechanisms

9. Data Retention

We retain personal data only for as long as necessary to:

  • Provide the Services

  • Maintain your account

  • Comply with legal, tax, and accounting requirements (typically 5–10 years)

  • Resolve disputes

  • Enforce our agreements and policies

10. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent for marketing

  • Lodge a complaint with a data protection authority

To exercise your rights, please contact us at: info@precisionlockgear.com
We may ask for additional information to verify your identity.

11. Cookies

We use cookies and similar technologies to:

  • Operate and secure the website

  • Remember your preferences

  • Analyze website traffic

  • Provide and measure advertising

You can manage cookies through your browser settings.

12. Security

We implement appropriate technical and organizational measures to protect your personal data.
However, no method of transmission or storage is completely secure.
Please keep your account credentials confidential.

13. Children’s Data

Our Services are not intended for use by children under the age of majority.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal data, please contact us so we can delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us:

Email: info@precisionlockgear.com